Store Policies

Shipping

• Shipping from Canada.  Due to extreme differences in postage please choose the following at check out to ensure you are paying the correct shipping costs
• US Residents - choose First Class Shipping
• Canadian Residents - choose Priority Shipping
• All others - choose International Shipping
• In stock items will be shipped within 3 days of payment unless otherwise specified in the specific listing.
• Purchases made on weekends or holidays will be shipped out by next business day unless specified otherwise.
• Insurance is included in all shipping prices as this is how Canada Post works.  Small items do not include shipping.  Items stocked without insurance will give this as an option at checkout.  We are not responsible for packages once they leave our hands, insurance is always highly recommended.
• Please allow at least 6-12 days for items to arrive at your door.  There may be some delays due to items being stopped at customs.
• Laines Magnifiques is not responsible for possible customs fees and duties on your items.

Payments

• Payment is expected within 2 hours of purchase or item will be restocked without notice.  If you need more time please contact me as I am very reasonable and easy to work with.
• Methods of payments accepted are VISA, MasterCard, American Express and Paypal (funded and e-check)
• If you are paying by e-check please be aware that item purchased will not be shipped until e-check payment as cleared my account.

Wholesaling

• We currently offer wholesaling for all of our products.  For all wholesaling inquiries please email us at info@lainesmagnifiques.com

Custom Orders

• Our customs policies have changed.  Customs may now be purchased at the beginning of each month for completion the following month.  If you would like to purchase a custom slot there are in stock slots available for purchase.  Due to our busy dyeing schedule I can no longer take email requests for customs.  If you find that there are not any customs slots available, more will become available on the first of each month.
• Customs will be completed on an as purchased basis, custom status is available on my blog.  All customs for each month will be completed and shipped prior to the 30th/31st of the month. 

Refunds and Returns

• I will refund products if they are in new condition and able to be restocked.
• It is the buyers responsibility to pay return shipping as well as insurance.
• The buyer will have the choice of store credit or cash refund for returned items.
• Refund will be given once item has returned into the possession of Laines Magnifiques.
• Refunds will only be accepted within 30 days of purchase.

Lotteries and Auctions

• Payment is required within 2 hours of winning a lottery or auction.
• Please only enter a lottery once, if you are found to be entering more than once you will be removed from the lottery.  If it continues to be a problem we will have no choice but to blacklist you from this store.

Privacy

• All customer information is kept confidential and will not be distributed or sold.